Service-now.com is the pioneer of On Demand IT Service Management. Combining ITIL v3 guidelines with Web 2.0 technology, we offer Software as a Service that is thoroughly modern in its delivery, price, and value. Approachable and attractive, integrated and complete, designed for the Global 2,000. You've never seen IT management done like this before... www.service-now.com
IT Methods Plus specializes in the delivery of ITIL (Information Technology infrastructure Library) education. The ITIL is an industry recognized set of best practices for the delivery and support of IT services which has achieved its status through worldwide acceptance and use.

We offer all levels of ITIL education from foundations to expert. Our seasoned instructors are certified at the highest level and have real-world experience working in the IT industry. Courseware is certified by the accrediting agencies of the ITIL. We offer traditional Instructor Led (public or on-site), real-time Webinar, on-demand Web Based, and the new Mentored Learning training methods. We even coordinate the
delivery of your certification exams.

Our approach to your educational path on ITIL is based on your needs. Free consultation is available to assess your training needs and develop your ITIL educational plan. www.ITMethodsPlus.com
Bomgar Corporation specializes in remote support technology enabling
the virtualization of the support staff. The Bomgar technology enables
the Help Desk or Technical Support representative to request and take
control of a user’s desktop for troubleshooting and resolution consistently
through any firewall, anywhere in the world. The technology is delivered
via hardware appliance, the Bomgar Box™, for enterprises of all sizes. It
is the most robust remote support solution available for multiple
operating systems including Windows, Linux, Mac and Windows Mobile.
Bomgar also offers a pre-packaged integration with BMC Remedy Service
Desk tracking system and supports multiple languages such as French,
German, Japanese and Spanish.

Bomgar, founded in 2003, is based in Ridgeland, MS has a customer
base of over 4,000 throughout the US and 48 countries around the
world. Bomgar was a recipient of the Deloitte & Touche Fast 500 Rising
Star award in 2007 and Gartner “Cool Vendors in IT Support, 2008”.

Sponsors

Conference & Vendor Expo Event
Sept. 19, 2008
8:00 - 4:00 more information
Crowne Plaza Hotel
Albany, NY 12207
Click for Directions

ftrservicemanagement

Founded in 1989, FrontRange Solutions USA. is a leading international provider of Service Management and CRM solutions that have been used by more than 130,000 companies and nearly 1.7 million users in 50 countries to automate and manage IT services and customer-facing initiatives. FrontRange ITSM is FrontRange’s next-generation global service management suite, the most comprehensive out-of-the-box ITIL® -compliant solution for mid and distributed enterprises. FrontRange ITSM leads the industry with an integrated set of nine modules: Incident, Problem, Change, Configuration, Release and Availability Management, along with Service Level, Knowledge, Inventory Management and the CMDB.

If you are considering a new model for the proactive service desk, FrontRange’s comprehensive Help Desk, Service Management, Voice, PC Lifecycle and CRM solutions built on an open platform, IT / Business Alignment is a reality. For more information, call (800) 776-7889 or visit
www.frontrange.com

 
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